Delivery Information

At Silverbirch Canoes, we take pride in getting your new canoe or kayak to you safely and efficiently. Because we manufacture right here in the UK, we have full control over shipping, quality, and service, ensuring every delivery meets our high standards.

How We Deliver

We believe in delivering canoes the right way, which is why we handle most deliveries with our own fleet of vehicles and trained drivers. Experience has taught us that traditional courier networks aren’t designed for boats—canoes and kayaks just don’t fit neatly into a van full of parcels!

That said, we also understand that sometimes speed is everything, so we have three delivery options to suit your needs:

1. Standard Delivery – Our Own Fleet (Preferred)

✅ Safe, reliable transport by our own drivers

✅ Zero risk of courier mishandling

✅ Scheduled delivery with direct communication

Large items such as canoes, kayaks, and composite hulls are always delivered using our own fleet wherever possible. This ensures safe handling from the factory to your door.

2. Express Courier for Smaller Items

✅ Tracked next-business-day delivery

✅ Reliable, trusted courier partners

✅ Ideal for accessories and spare parts

For smaller orders (like outfitting, accessories, and spare parts), we ship via trusted express couriers to ensure a fast, trackable delivery service.

3. Urgent Boat Delivery – Two-Man Courier Service

✅ Faster alternative when time is critical

✅ Two-person handling reduces damage risk

✅ Lower vehicle loads mean careful transportation

If you need a boat delivered quickly, we work with a specialist express courier. They may not be the cheapest, but their two-person delivery service ensures careful handling at every step. This means lower loads per vehicle (reducing the chance of transit damage) and two people to safely unload at your location.

If your order is urgent, let us know—we’ll discuss the best option with you.

Lead Times

• In-stock canoes & kayaks: Dispatched within 7-10 days.
• Made-to-order or custom canoes: Manufacturing typically takes 3-5 weeks, with dispatch in 7-10 days once complete.
• Smaller in-stock items: Dispatched within 48 hours.
• Urgent boat orders: Get in touch, and we’ll find the best solution for you!

Collection from Our Factory

We love meeting paddlers in person! You’re welcome to collect your order from our factory:

📍 The Boathouse, Bunns Bank, Attleborough, NR17 1QD

⏳ Collections can be made within 2 hours of your order being ready.

If you’re visiting, let us know—we’re always happy to talk boats, show you around, and share a cuppa! ☕

International Shipping

Let’s face it, international shipping is a bit of a dark art… Sometimes there’s a holiday to be squeezed out of it; sometimes, it’s just a logistical puzzle. Either way, if it can be done, we’ll find a way. 🌍

For international orders, get in touch, and we’ll work with you to figure out the best shipping option.

Tracking & Communication

• Courier Deliveries: Full tracking and automated updates.
• Van Deliveries (Large Items): We’ll personally contact you with an estimated delivery time and provide the driver’s contact details for any last-minute questions.