Silverbirch Warranty Terms and Conditions
For the original retail purchaser Silverbirch Canoes provide a 2 year warranty against material or manufacturing defects in the hull.
Parts, accessories, and outfitting (including gunwales) are warranted for a period of one 1 year against material or manufacturing defects from the date of purchase.
This limited warranty is only valid with the purchase of a Silverbirch Canoe from a Silverbirch authorised dealer. This warranty is for the original retail purchaser and non-transferable.
Your Silverbirch canoe must be registered within 30 days of purchase to activate the warranty. Proof of purchase must be presented to make a warranty claim.
How to Register Your Boat
Within 30 days of purchase visit https://www.silverbirchcanoes.com/registration/ and complete the online form. This information is stored securely in line with GDPR.
Obtaining Warranty Service
If you are unfortunate enough to have a problem with your canoe and you suspect that it may be due to defective materials or workmanship, contact the Silverbirch Dealer where you bought your canoe and arrange to have the problem inspected. The customer is responsible for the cost of delivery to, and pickup from, the point of purchase.
If the Silverbirch authorised dealer inspects the canoe and believes there is a defect that is due to materials or workmanship, Silverbirch will arrange to have the canoe returned to Factory or make a site visit to fully evaluate and test the fault. In the event that the fault is deemed of warrantable nature your Silverbirch canoe will be repaired or replaced at the company’s discretion free of charge and be returned back to your point of sale.
Silverbirch reserves right to replace original canoes or equipment with comparable current products or full refund of purchase price.
Limitations and Exclusions
This warranty does not apply to:
Normal wear and tear and natural ageing of product.
Canoes damaged by improper use, handling, storage or neglect,
Canoes that have been structurally or dimensionally altered or modified.
Canoes damaged by extreme weather or environmental conditions.
Canoes determined to have been used for any activity other than its intended use
Canoes used for professional or commercial purposes.
Canoes sold as "demos"
Canoes sold as “2nd quality” are covered under this limited warranty for one year from the original purchase date.
In no event shall Silverbirch Canoes be liable for any incidental, compensatory, punitive, consequential indirect, special or other damage and its aggregate liability with respect to a defective product shall be limited to an amount equal to the original purchase price paid for that defective product.
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